Privacy Policy
Last updated: 5 November 2026
This policy explains what the AFFi Support app and website (run by AtoZ FoneFix India, "we") collect, why, and what you can do about it.
What we collect
- Account details: your name, mobile number, country, and (if you give them) email, city and gender.
- Phone details: the phone model and an app-made phone ID. Each account works on one phone at a time, so we use this to stop account sharing.
- Login records: date, time and IP address of each login, to protect your account.
- Chat: messages, photos, videos, voice messages and files you send to our support team.
- Microphone: the app uses the microphone only while you record a voice message for the chat. Nothing is recorded at any other time.
- Purchases: what you bought, the amount and the order status. Payments are handled by Razorpay. We never see or store your card, UPI PIN or bank login.
- Notifications: a Firebase (Google) token so we can send you app notifications.
We do not sell your data, and we do not show third-party ads.
Why we use it
To create and protect your account, give you the courses, solutions and chat support you paid for, send invoices and important notices, and stop misuse such as account sharing.
Who we share it with
Only the services the app needs to work: Razorpay (payments), Google Firebase (notifications), our SMS provider (OTP codes) and our server host in India. They may use the data only to provide their service to us. We share data with the authorities only when the law requires it.
How long we keep it
- Chat photos, videos, voice messages and files are deleted automatically after 7 days, and all chat messages after 15 days.
- Account details are kept while your account is open.
- Invoices and payment records are kept as long as Indian tax law requires, even after you delete your account.
Your choices
- You can see and change your profile in the app.
- Delete your account: in the app (Profile > Delete my account), or on our website: https://shop.affionline.in/delete-account
- When you delete your account you are logged out on every phone, your offline downloads stop working, and your mobile number and email are removed from the account. Invoices and payment records are kept as described above.
Security
All data travels over an encrypted (https) connection. Passwords are stored only in scrambled (hashed) form, and access to our admin panel is limited to our staff.
Children
The app is made for phone repair professionals and learners. It is not meant for children under 13, and we do not knowingly collect their data.
Contact
Questions or requests about your data: email expertmobilegsm@gmail.com, or WhatsApp +919992160111